5XÉçÇø

The Academic Scheduling Center (ASC) is staffed with skilled professionals specially trained to provide support to academic departments in the development of the schedule of classes and assignment of classroom space. Our staff is committed to providing the highest quality service, and every effort will be made to ensure that classrooms are assigned equitably, used appropriately, and accommodate the university’s academic and instructional needs.

More About the Academic Scheduling Center

Banner How-To Guides

• Advisor Pin Assignment (PDF)
• Advisor Maintenance (PDF)
• Minimum/Maximum Hour Changes (PDF)
• Override Processing (PDF)

Banner Tips & Information

• Manual Advisor Assignment Protocol (PDF)
• Registration Status Codes and Error Messages
• Where to Find Student/Course Information in Banner (PDF)

Creating and embracing an inclusive environment is important to the mission of 5XÉçÇø. We recognize that some individuals use a name other than their legal name to identify themselves. Therefore, 5XÉçÇø has established a process to request a chosen name.

View Chosen Name Tips

What are course overrides?

Course overrides permit students to register for a course that they normally cannot register for. The reasons students can not be permitted to register can include, but are not limited to, not meeting the course prerequisite, not being in the required degree program, or a course section being full.

How can I see what requirements a student must have to take a course?

The will indicate if there are registration restrictions on a course. If a restriction exists, there will be a link students can select to see what requirements must be met in order to take the course.

Who should students reach out to if they want an override?

Students are advised to reach out to the instructor and/or department the course is through to discuss a course override. It is up to the instructor and/or department if a student will be permitted to register for a course with an override.

FERPA is a federal law designed to protect the privacy of education records, to establish the right of students to inspect and review their education records, and to provide guidelines for the correction of inaccurate and misleading data through informal and formal hearings.

View FERPA Best Practices

For information about exceptions workflows and GPS audits, please visit our GPS page.

What is a Late Registration Request?

A Late Registration Request is a request students may submit to request to join a class during the 80% drop window for a course. Students may view the timeframe of the 80% drop window by accessing the and, for the course they are interested in, select the registration deadlines option. 

How can students submit a Late Registration Request?

Students may submit a late registration request by logging onto their FlashLine and navigating through the following steps:

• Once logged into FlashLine click on Student menu tab to the left
• Click the Resources tab and navigate to the Courses and Registration section
• Select Additional Tools: FlashFAST for Students
• Select Registration
• Select Late Registration Request
• Acknowledge the Financial Obligation Acknowledgement Agreement

Students will then be instructed to enter the information for the course they wish to make a request for.

How can students check the status of a Late Registration Request?

Students may refer to the Late Registration Request screen to view any previously made requests for the term they have chosen.

Who makes decisions on Late Registration Requests?

Instructors will receive notice via their Kent email of a student's request. The email will contain instructions on how to access the request and make a decision on it. Upon making a decision, students will be notified via email.

When are students added upon a request being approved?

Upon an instructor approving a Late Registration Request, the Financial, Billing and Enrollment Center will be notified and add students to the requested course.

What can students do after the Late Registration Request deadline has passed?

Students should be instructed to complete a Registration Exception Form if they wish to join a class after the Late Registration deadline.

Manage My Program (MMP) is an interface workflow that will allow undergraduate students to request a change to their academic program.

View Manage My Program FAQs

What is Undergraduate Reenrollment?

Undergraduate Reenrollment is for students who have previously attended 5XÉçÇø as an undergraduate student, and would like to return as an undergraduate student. If students have attended another institution since they were last at 5XÉçÇø, they must instead re-apply for admission as a transfer student.

The Application for Undergraduate Reenrollment is a Dynamic Form that is completed online. Upon submitting the form, it will be sent to the Registrar's Office for review. Students should be instructed to monitor their email for updates pertaining to the Application for Undergraduate Reenrollment.

What is Undergraduate Reinstatement?

Undergraduate Reinstatement is for students who were academically dismissed at least twelve months prior and would like to return as an undergraduate student. Students should be referred to their college office for questions relating to the undergraduate reinstatement process.

The Request for Undergraduate Reinstatement is a PDF document that must be completed by the student and turned into the college office they are seeking reinstatement with. Students will work with their college office for the review process of the application.

Can Graduate students undergo the Reenrollment process?

5XÉçÇø graduate students who withdrew from or left the university in good standing will be required to . Please refer to the policy for in the University Catalog for more information.

What is a Registration Exception?

A Registration Exception form is used when students are requesting registration/schedule adjustment transactions to their class schedule after published University deadlines for the class(es). The Registration Exception form is used to make changes to student transcripts and schedules in cases involving documented unusual or extenuating circumstances. Approval of  an exception is not guaranteed and reviewed on a case-by-case basis.

What is the deadline to submit a Registration Exception Form?

Students may submit an exception in a reasonable period of time, typically within the term under consideration. Registration may be reviewed retroactively at the discretion of the University Registrar not to exceed two years (2) from the end of the term in which the requested action is sought. Exceptions more than two (2) years from the end of the term under consideration are not guaranteed to be reviewed and/or approved. 

Do instructors have to provide documentation to approve a Registration Exception?

Instructors are required to provide consent for students requesting to join a class late. The new Registration Exception Form- Late add or Re-add will route directly to the instructor based on the instructor email provided by the student on the exception form. The instructor will mark on the form if they are in favor of the late add or re-add. 

Where is the Registration Exception Form Located?

Students, faculty, and staff may access the request and more information relating to the registration exception process by visiting the Registration Exception forms webpage.

What are student holds?

Holds are placed on student accounts when there are unfulfilled requirements for the university. Holds can be caused by missing documents for Admissions, a Social Security Number mismatch, an unpaid balance, or more.

HOW CAN STUDENTS VIEW HOLDS ON THEIR ACCOUNT?

Students may view holds on their FlashLine that can prevent registration. Student can access this information by logging into their FlashLine and navigating through the following steps:

• Once logged into FlashLine click on Student menu tab to the left
• Click the Finances tab
• Navigate to the Tuition & Payments section
• Select the View Holds option

This page will show any holds on a student's account and what department(s) are responsible for the holds. Students should contact the department(s) listed to discuss the needed steps to clear their registration holds.

If a student needs help accessing their bill and/or understanding what charges are appearing on their bill, be sure to guide them to the FAQs on our Bills and Accounts page.

Other Billing FAQs

What is the Tuition Refund Appeal?

A Tuition Refund Appeal is a request submitted by a student to appeal tuition owed on the account for a term in which the student did not attend or attended another university. Students must successfully drop or withdraw from the term in which they are trying to appeal for before they can submit an appeal.

What reasons can a student submit an appeal for?

Students can only submit a Tuition Refund Appeal for two reasons.

• Never Attended/Participated
  • Students can file a tuition refund appeal for non-attendance/participation in a course(s).  Students must be withdrawn from the course(s) before they can submit an appeal.  Students that are not withdrawn from the course(s) they are appealing for non-attendance/participation must complete a Petition for Exception to Registration application found on Financial, Billing and Enrollment Center's forms web page.
• Enrollment/Attendance at Another College/University
  •  Students can file an appeal for a term in which they were attending classes at another school while remaining enrolled at 5XÉçÇø. The appeal application must include an official verification of attendance at the other institution. The document can usually be requested through the school's Office of the Registrar. 

​​​​​​​Is there a time limit for submitting an appeal?

There is a two year limit on filing a refund appeal. For example, if a student is filing an appeal for the Fall 2019 term then it must be submitted to KSU by the official end date of the Fall 2021 term.  

Where can students access the appeal?

Students should be directed to the Tuition Refund Appeal page for more information about accessing the appeal form.

What is a Tuition Credit Refund Period?

A Tuition Credit Refund Period is the timeframe in which a student can drop/withdraw from a class and have their tuition and fees reduced accordingly. The refund credit periods can result in a reduction in tuition of 100%, 80%, 65%, 60%, or 0% depending on the time in which a student withdraws. The timeframe to do so varies from course to course, and depends on the start date for the course.

How can students view the Tuition Credit Refund Period for a course?

Students may view the timeframe for being able to drop or withdraw from a course by logging onto their FlashLine. Upon logging in, they would want to go through the following steps:

• Go to the Student Dashboard
• Select the option for Resources
• Navigate to the Courses and Registration section
• Select View or Print Course Schedule and Purchase Textbooks
• Select the term you wish to view
• Click on the CRN for the course you wish to view

Students will be shown a screen showing the timeframe to drop a course and receive a percentage of tuition back. Please note that it will show the refund periods for all courses the student is currently registered for.

Is there an impact on a student's financial aid for dropping or withdrawing from a course?

Dropping or withdrawing from a course may affect a student's financial aid. Students need to be advised to contact the Financial, Billing, and Enrollment Center to discuss the potential implications.

If a student drops from a class and stays at full-time status, will their tuition and fees be reduced?

Students remaining enrolled full-time in classes will not have a reduction in their tuition and fees. This is due to students being charged a flat rate while being actively enrolled as a full-time status. Students must drop below full-time to have their tuition and fees reduce for the term.

What is the CAVS Office?

The Center for Adult and Veteran Services enhances the experiences of adult, military-connected, and parenting students both in and out of the classroom. An inclusive focus ensures an engaging student experience through programs, services, and compliance with military-connected federal agencies.

How can students use Military Benefits?

Students should be referred to the Get Started With Military Benefits page to ensure they are following the necessary steps to access their military benefits.

How can students contact the CAVS Office?

Students may contact the CAVS office at (330) 672-7933, cavs@kent.edu, or by .

What is the Enrollment Freeze Date?

To remain in compliance with federal regulations, 5XÉçÇø determines student eligibility for federal grants based on their course schedule after the 100% drop date for the term. To maintain their eligibility, students are encouraged to register for all courses no later than the conclusion of the 100% drop date to ensure they receive full eligibility for the grants. Courses added after the 100% drop date will not result in an increase to federal grants, even if tuition charges increase.

What happens if a student makes schedule adjustments after the Enrollment Freeze Date?

If a student adds a course after the Enrollment Freeze Date, their grants will not be increased. This will remain true even if the student's balance increases due to adding a new course. Also, such changes could incur the need for aid recalculation. See our aid recalculation page.

If a student drops, withdraws, stops attending or never attends a course that is part of their finalized course schedule, their grant(s) may be reduced for the term. Any balance that is caused by the reduction of a grant is the student's responsibility to repay the school. Please review the how to withdraw from classes web page, which provides access to petitions for exception to registration.

What if a student does not register for courses until after the Enrollment Freeze Date?

If a student has not registered for courses until after the Enrollment Freeze Date, they may make schedule adjustments. However, if a student does not register for courses until after the Enrollment Freeze Date, their new date will be the day they first register for courses. In these circumstances, students must register for all of their courses on the same day. Failure to do so can result in students not receiving their full federal grant eligibility.

Who is affected by the Enrollment Freeze Date?

Recipients of the Federal Pell Grant and/or Federal TEACH Grant.

What Satisfactory Academic Progress?

Satisfactory Academic Progress, or SAP, is a federal regulation that requires 5XÉçÇø to review the academic progress of students who apply for federal financial aid. The purpose of this review is to measure whether a student is making satisfactory progress towards their educational goals. 

When are students reviewed for Satisfactory Academic Progress?

Satisfactory Academic Progress will be evaluated at the end of the spring semester or at the time the student applies for federal assistance by completing the FAFSA. Evaluation of SAP occurs annually for all programs except programs that take one year or less to complete. Students enrolled in programs that take one year or less to complete are evaluated for SAP after every semester.

What is the criteria to be making Satisfactory Academic Progress?

The criteria varies depending on the degree type the student is pursuing and how many credit hours the student has earned. You can visit the Satisfactory Academic Progress page to see the specific criteria that must be met to be meeting SAP.

Where can students check to see if they are making Satisfactory Academic Progress?

Students can view their Financial Aid Satisfactory Academic Progress Calculation by following these steps:

1. Log into FlashLine
2. Click Student tab in left column
3. Under Finances, click Financial Aid
4. Choose Financial Aid Satisfactory Academic Progress Calculation

The Financial Aid Satisfactory Academic Progress Calculation displays a student's Financial Aid GPA, SAP Financial Aid Completion and SAP Maximum Time Frame values.  The SAP earned hours is used to determine the percent completion standard. 

How do I complete a Program of Study Form?

 (PDF)

Faculty and staff at 5XÉçÇø who need to contact the Office of the University Registrar should view our points of contact page for more information.