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The Mobile and Web App Development Team designs, tests, creates, and supports many of the desktop and mobile applications used at Kent State, including more than forty workflows and backend management applications.

And since these products aim to best serve the university community, user feedback plays a critical role in ensuring that needs are being met for all software and applications SDI develops.

In particular, user feedback plays a significant role in Quality Assurance Testing conducted by SDI. This includes automatic and manual tests as users on all systems, which works to guarantee that Systems Development and Innovation is delivering products, services, and technology that are efficient, user-friendly, and free of any defects.